Donna Grice, Pomona General Manager
Telephone: 281.692.2808
Email: donna.grice@fsresidential.com
Donna Grice, General Manager, has over 30 years of experience building client relationships and providing quality service to her customers. She has extensive project management experience along with excellent interpersonal and analytical skills. She earned her bachelor’s degree from the University of Tulsa in Business Administration and Accounting.
Donna spent 20+ years working in Employee Benefits managing multiple teams and call centers handling Retirement Plans and 401(k) Employee Benefits.
Prior to joining Pomona, Donna worked 6 years with Homeowner Associations and managing contractors. She looks forward to working for the residents of Pomona, helping to enhance and maintain the property.
Customer Care Center 24/7
877.378.2388
Resale & Refinance Certificates
888.679.2500
Javier Ortiz, Assistant General Manager
Telephone: 281.692.2809
Email: Javier.Ortiz@fsresidential.com
Javier Ortiz, Assistant General Manager, comes to Pomona with a diverse background revolving around customer service. He is a detail-oriented, results-focused individual with a talent for translating goals into actionable solutions. Clients and colleagues know him as a motivational leader and collaborator who guides team members in realizing cohesive objectives and optimizing outcomes through a people-focused approach.
Over the last 5 years, Javier has worked within the property management industry accumulating recognitions such as multiple employee of the month awards, employee of the year and a national values at work award. With his past experience as an Operations Manager, Javier will focus much of his time on managing the HOA vendors and making sure the awesome Pomona amenities are well maintained. Javier is excited to bring his experience, expertise and passion for improvement to the residents of Pomona!
K.C. Robertson, Lifestyle Manager
Telephone: 832.914.8757
Email: KC.Robertson@fsresidential.com
KC Robertson, Lifestyle Manager, hails from the vibrant state of New Jersey! For the past decade, I've immersed myself in the dynamic world of real estate. My journey has been as diverse as the properties I've managed, the deals I've brokered, and the events I've orchestrated. With a multifaceted background spanning multifamily property management, real estate brokerage, and marketing/event planning, I've honed a unique skill set that allows me to navigate various facets of the industry with finesse.
But beyond my professional endeavors, there's a passion that truly drives me: creativity. Graphic design is not just a skill for me; it's a love affair. Whether I'm crafting a visually stunning campaign or conceptualizing a brand identity, I find immense fulfillment in the boundless realm of creative expression. Yet, amidst the hustle and bustle of the real estate world and the allure of design, there's something even more fulfilling: community. I derive genuine joy from fostering connections and nurturing relationships. Building bridges between people, whether they're clients, colleagues, or neighbors, is where I find true fulfillment.
Chelsea Smith, Administrative Assistant/Receptionist
Telephone: 281.692.2811
Email: chelsea.smith1@fsresidential.com
Chelsea Smith, Administrative Assistant, comes to Pomona with 14 years of experience in the multifamily property management industry. She posses’ strong communication skills, including active listening and facilitation to resolve resident issues. She displays a positive, friendly demeanor in all interactions with a genuine dedication for helping people. Chelsea focuses on delivering exceptional customer service and is looking forward to meeting and assisting the residents of Pomona.